The lang cat’s 10 best albums of 2012

When we’re not banging on about retail and corporate platforms, pensions, transparency and all that good stuff, we’re usually banging on about music. Here’s a list of our favourite 10 albums that have powered us through, got us inspired and kept us writing in 2012. What were yours? Kreator – Phantom Antichrist – tremendous battle […]

A year in the life of the lang cat

Just a short post, and a touch self-indulgent (or more so than usual), if you’ll forgive. A year ago today I cut the cord with the mighty Standard Life, put my pass, phone, laptop and other bits and bobs in a locked drawer and went out the twirly doors for the last time. It’s been […]

A year in the life of the lang cat

Just a short post, and a touch self-indulgent (or more so than usual), if you’ll forgive. A year ago today I cut the cord with the mighty Standard Life, put my pass, phone, laptop and other bits and bobs in a locked drawer and went out the twirly doors for the last time. It’s been […]

Humanity 2.0

Forgive the ramblings of an extremely tired but proud dad. This clearly has nothing to do with platforms or pensions, but I frankly see no point in having your own website if you can’t do stuff like this on it. Anyway, April 17, 2011 at 0716 saw the birth of Angus Matthew Polson, the lang […]

Humanity 2.0

Forgive the ramblings of an extremely tired but proud dad. This clearly has nothing to do with platforms or pensions, but I frankly see no point in having your own website if you can’t do stuff like this on it. Anyway, April 17, 2011 at 0716 saw the birth of Angus Matthew Polson, the lang […]

Just a passing Sunday thought

Don’t worry, I’m not going to crowbar this round to something about platforms. Kurt Vonnegut, maybe my favourite author, once wrote: “Which brings us to the arts, whose purpose, in common with astrology, is to use frauds in order to make human beings seem more wonderful than they really are. Dancers show us human beings […]

Just a passing Sunday thought

Don’t worry, I’m not going to crowbar this round to something about platforms. Kurt Vonnegut, maybe my favourite author, once wrote: “Which brings us to the arts, whose purpose, in common with astrology, is to use frauds in order to make human beings seem more wonderful than they really are. Dancers show us human beings […]

Merry Christmas from the lang cat

Well, that’s pretty much it as far as work goes for 2010. It’s been a huge year for pensions and platforms. As more comes our way in 2011 I guess my wish for next year is that we find a way to get more people as motivated to sort out their financial lives as they […]

Merry Christmas from the lang cat

Well, that’s pretty much it as far as work goes for 2010. It’s been a huge year for pensions and platforms. As more comes our way in 2011 I guess my wish for next year is that we find a way to get more people as motivated to sort out their financial lives as they […]

small things to make your life better #2

So it’s a dreich Monday morning here in Edinburgh, but our spirits are kept high by an historic rugby win at the weekend. That’ll be twice Scotland have beaten South Africa in 41 years then. Anyway, in honour of that and of the upcoming 6 Nations, here’s a clip that never ever fails to have […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.