The Top Class Wednesday Update gets it and is listening

Good afternoon, Mike here. Right about now (assuming you are reading this on Wednesday lunchtime/afternoon) we will be smack in the middle of our second #langcatlive for 2022, the HomeGame in Edinburgh. If you’ve missed out you can catch up via the socials and we’ll also post the highlights on YouTube in the days to […]

THE TOP CLASS WEDNESDAY UPDATE COULD TOTALLY TAKE COVID-19 IN A SQUARE GO

(and if you don’t know what a square go is, here’s the definition). Well, this isn’t much fun, is it? I’m sure I’ll get back to finding out what’s going on and poking things with a sharp stick next week, but for now even normal Update activity is suspended. In terms of what we’re up […]

SAVE THE DATE: THE LANG CAT’S HOME GAME #2 IS ON 28 MAY 2020

CALEDONIA, YOU’RE CALLING US AND NOW WE’RE STAYING HOME (AGAIN) After a brilliant day at our inaugural Scottish Home Game conference last year, we are feeling emboldened and right up for doing it all again. So I’m pleased to be able to tell you that Home Game #2 is go and will be on the […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.