THE TOP CLASS WEDNESDAY UPDATE IS CROCKED

I keep telling you June is the month that keeps on giving. And what it’s given me now is a crocked Achilles tendon and gracious, doesn’t that just smart. Obviously, in common with all men, my ability to withstand pain without whining is unparalleled but even so: michty. Jings and crivvens and perhaps even help […]

HAPPY NEW TAX YEAR FROM THE TOP CLASS WEDNESDAY UPDATE

It gets earlier every year, doesn’t it? I still remember fondly the years of midnight deadlines, getting applications time-stamped so that they could be keyed as if they were from the day before, and the hunted look all round as everyone girded their loins to just get through it. Oh OK, it doesn’t get earlier […]

THE TOP CLASS WEDNESDAY UPDATE WOULD HAVE PUT A BIT MORE ON IT

So I was going to have a week off the Update, but it’s been a busy old week and so I thought I’d jot down a couple of musings on the news of the day, or yesterday when you read this. No, not a tall man slapping a slightly shorter man in the face. Before […]

THE TOP CLASS WEDNESDAY UPDATE TOLERATES AMBIGUITY

First things first, thank you to those who wrote last week to check on my health. I’m pleased to say that about 80% of correspondents just took the mick, but 20% or so were genuinely solicitous. To them I send much love, reassurance that it’s not a new and more deadly form of Covid, and […]

THE TOP CLASS WEDNESDAY UPDATE IS POSSIBLY TERMINAL

I don’t mean to frighten anyone but I’ve god a gold id by dose and am currently the sickest I’ve ever been like ever and no-one has ever been sicker than me even if they say they have. It’s not easy being a man you know. But don’t worry, I’ve been in touch with the […]

THE TOP CLASS WEDNESDAY UPDATE STANDS WITH UKRAINE

Some weeks there’s no place for whimsy.  Two hours and 40 minutes flight time away things are going on this minute that render jokes pointless, to a country full of brilliant, utterly bonkers people who couldn’t deserve it any less. So no whimsy this week, but a quick reminisce instead. #STANDWITHUKRAINE Back in the days […]

THE TOP CLASS WEDNESDAY UPDATE IS STILL STANDING

So here we are, it’s nearly the end of February already and 2022 is shaping up to be really quite the year round the lang cat Port Authority. Hope it is for you too. Although I do appreciate that for many of us the month that contained the last palindromic date (yesterday, since you ask) […]

It’s the end of an era for HomeGames

Hi everyone, Mark here.   If you tuned in to HomeGames last week with Petronella West of Investment Quorum, you’ll have heard Steve say that we’d do a round-up of HomeGames’ best bits this week. That was the plan, but on balance we’ve decided not to do a session this week – that’s right, you’ve […]

THE TOP CLASS WEDNESDAY UPDATE WOULD LIKE A LASER PEN PLEASE

Afternoon all. Mike here. I’m taking control of the weekly update whilst Mark puts up the Christmas decorations in anticipation of the first lang cat office party for two years tomorrow afternoon. Apologies in advance to anyone I bounce to voicemail on Friday morning…. My favourite part of any James Bond movie is when he […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.