THE TOP CLASS WEDNESDAY UPDATE IS OUT OF HERE

And so it’s nearly over, thank the deity of your choice. The No Fun Decade I wrote about 11.5 months ago started and self-actualised in a way very few of us could have ever have imagined, and what followed was attritional. “If you want a picture of the future,” wrote George Orwell in 1949, “imagine […]

THE TOP CLASS WEDNESDAY UPDATE IS FULL OF ANGST

The gaffer is still enjoying a well-earned break so it’s Steve here on TCWU duties. Hiya. Now, I don’t know about you but I had a magnificent week last week, thanks very much for asking. The past few weeks I’ve been feeling a very tangible sense of information overload, particularly on the old social media […]

THE TOP CLASS UPDATE DOESN’T KNOW HOW TO BEGIN TO THANK YOU

A lot to get through this week, but in place of the usual top-of-Update whimsy, please accept heartfelt thanks from all of us to all of you who supported our 20 Mile CatWalk, which we completed on Saturday past. We had an amazing day, which is nice for us, but much more important is the […]

#WorldSuicidePreventionDay

Some of you might already know that I’ve been out and about this year on the conference circuit doing my bit to try and change the way we talk about mental health in the context of the financial services sector, a marketplace (1) traditionally male dominated and as a result (2) really rather bad at […]

THE TOP CLASS WEDNESDAY UPDATE HAS GOT ALL THE NUMBERS WITH IT

Ah, Edinburgh in August. A heady mix of rain, street theatre artists, rain, a million tourists wandering aimlessly ON THE ROAD WHERE I AM GOING, rain, fifty thousand Tristrams and Jacintas proving how alternative they are by dying their hair blue and getting mandala tattoos, and rain. It’s no wonder this is the biggest arts […]

THE TOP CLASS WEDNESDAY UPDATE ASKS FOR HELP WHEN IT NEEDS IT

Well hello there. Mr Barrett has kindly passed on the metaphorical baton to cover for the gaffer, who is currently enjoying his well-earned-I’m-sure summer hols. Big shoes to fill. Mind you, a few months back I spoke at a thing and some unnamed darling came up to me and said that, when they closed their eyes, I sounded […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.