THE TOP CLASS WEDNESDAY UPDATE REJECTS BOTH TRICKS AND TREATS

As we move further from Beltane and towards Samhain – not only a fine festival but also one of Glenn Danzig’s best projects – and a pattern of daylight which really only suits farmers, our collective chins may start to head towards our collective chests. There is not much cheer to be found out there, […]

THE TOP CLASS WEDNESDAY UPDATE IS GETTING NERVOUS ABOUT DEADx

Hello everyone. Well, the week is finally here when I stop punting our annual DeadX conference, because this is the week when we do the conference and then go for a lie down. In fact it’s tomorrow. So my mind is all full of what we’re going to be talking about at The DeadX Talks, […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.