THE TOP CLASS WEDNESDAY UPDATE IS CONTENT

Welcome, willkommen, bienvenue to the middle of your week; we’ve been expecting you. It’s a funny old week this week – not ha ha funny, you understand, more crippling existential angst funny – what with those of you in That England having a bank holiday and also a fiery celestial omen giving off unnatural heat. […]

THE TOP CLASS WEDNESDAY UPDATE IS RIGHT-SIZED

Right, now pay attention. We’ll get to the usual Update in a moment, but instead of the usual whimsy to ease you into your lunchtime, I’ve got an important announcement. Ready? WE’RE HIRING! Inexplicably, more and more clients seem to like what we do, and so we need to extend the cat basket. We’ve got […]

THE TOP CLASS WEDNESDAY UPDATE MIGHT PUT THE TREE UP EARLY THIS YEAR

Welcome to the last twelfth of the year so bad they named it twice. If you’re still here – and that’s a conditional phrase that carries more weight than it should this year – then you made it. Well done. Nearly there. Keep going. I’m usually a bit of a moan about the run-up to […]

THE TOP CLASS WEDNESDAY UPDATE DOESN’T KNOW WHERE TO START

I don’t mind telling you, siblings, that keeping a topical, weekly, newsy Update going through a pandemic where there is next to nothing exciting to write about can be a schlep at times. With what tattered shreds of self-respect I have left gathered magnificently around me, I flat refuse to spend any time working on […]

THE TOP CLASS WEDNESDAY UPDATE ISN’T WINDING DOWN

So here we are, siblings. Crunch time. In 48 hours we will know what our immediate futures hold. Will it be shame, and regret for what we’ve just done and the dishonour we have brought on ourselves and our forebears? Or will we hold our heads high and forge proudly towards the sunset on Friday […]

THE TOP CLASS WEDNESDAY UPDATE HAS GOT ALL THE NUMBERS WITH IT

Ah, Edinburgh in August. A heady mix of rain, street theatre artists, rain, a million tourists wandering aimlessly ON THE ROAD WHERE I AM GOING, rain, fifty thousand Tristrams and Jacintas proving how alternative they are by dying their hair blue and getting mandala tattoos, and rain. It’s no wonder this is the biggest arts […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.