The FCA motivation behind Consumer Duty

The initiative formerly known as the New Consumer Duty, and now generally referred to as the Consumer Duty, was launched by the FCA with something of a fanfare in July. You might be putting the finishing touches on your firm’s implementation plan, or you might be about to fire up the coffee machine and roll […]

Consumer Duty: Where TCF failed to tread?

When the FCA’s Consumer Duty finally takes effect next year, it will be the culmination of a longer journey than many might realise. Because while the regulator first sought views on ‘a duty of care and potential alternative approaches’ in 2018, calls for some form of duty of care in financial services had been growing […]

3 into 1 does go – Raymond James mixes it up

Hello, hello, hot, isn’t it? Well, it is today; where today is the day I’m writing this, which is not necessarily the day you’re reading it. Such is the nature of producing stuff on the online internet superhighway; you can read it when you like, sort of thing. It might not be hot when and […]

GC12-06 – The Little Paper That Makes A Big Difference

Back in the mists of last August, I mentioned the FSA Says, We’re Rubber, You’re Glue, It Bounces Off Us And Sticks To You! here that the FSA were looking newly buffed and getting punchy with the industry, right there in print. That buffing is reaffirmed in their latest exocet, Guidance Consultation 12-06, which came […]

Go where the risk is

So I just had a good chat with the entirely excellent Jun at Citywire about the FSA’s concerns on single platform usage, conflicts of interest, nasty letters and all that kind of thing. Also today, I read about FundsNetwork reanimating their £50/£100 bung for IFAs putting ISA cases onto their platform. And I’ve been hearing […]

Don’t take us for idiots

In an earlier post, I had a bit of a go in an open letter at direct-to-customer platform giant Hargreaves Lansdown over their charging structure. Lots of people seemed to agree, and I’m pleased to say that…it’s made not the slightest bit of difference. That’s the power of social media. Or something. At the moment, […]

Don’t take us for idiots

In an earlier post, I had a bit of a go in an open letter at direct-to-customer platform giant Hargreaves Lansdown over their charging structure. Lots of people seemed to agree, and I’m pleased to say that…it’s made not the slightest bit of difference. That’s the power of social media. Or something. At the moment, […]

An open letter to Hargreaves Lansdown

Dear HL Unlike many others in my sector, I’m a big fan of yours. I’m such a big fan that I’m a client – there, I’ve said it. And yes, I hold L&G and HSBC passive funds in my portfolio (such as it is). I’m not daft enough to think that I’m getting something for […]

Bosh, bish, the end of commish

Busy week this week. Now the FSA have only gone and published their latest Consultation Paper (CP) on the treatment of legacy assets as far as commission and adviser charging are concerned. The paper’s title is CP11/26 and it turns out to be rather important. First off, if you’re looking for it you can find […]

Bosh, bish, the end of commish

Busy week this week. Now the FSA have only gone and published their latest Consultation Paper (CP) on the treatment of legacy assets as far as commission and adviser charging are concerned. The paper’s title is CP11/26 and it turns out to be rather important. First off, if you’re looking for it you can find […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.