small things to make your life better #2

So it’s a dreich Monday morning here in Edinburgh, but our spirits are kept high by an historic rugby win at the weekend. That’ll be twice Scotland have beaten South Africa in 41 years then. Anyway, in honour of that and of the upcoming 6 Nations, here’s a clip that never ever fails to have […]

small things to make your life better #2

So it’s a dreich Monday morning here in Edinburgh, but our spirits are kept high by an historic rugby win at the weekend. That’ll be twice Scotland have beaten South Africa in 41 years then. Anyway, in honour of that and of the upcoming 6 Nations, here’s a clip that never ever fails to have […]

introducing the lang cat

The very first blog post from the lang cat!  As we post, we’ll try to bring you a different take on the key issues facing the platform, pensions and investment industry. The lang cat also knows that there is more to life than this, so every week or so we’ll post something nice to make […]

introducing the lang cat

The very first blog post from the lang cat!  As we post, we’ll try to bring you a different take on the key issues facing the platform, pensions and investment industry. The lang cat also knows that there is more to life than this, so every week or so we’ll post something nice to make […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.